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Refund Policy

Last updated: 28 May 2026

We want you to be happy with every purchase from VaultSkins. This Refund Policy explains when and how you can request a refund.

General Information

  • VaultSkins (ORIENTALSYSTEMS OÜ, registry code 17511453) sells CS2 skins delivered to your Steam account.
  • You have 7 days from the date of your purchase to request a refund in the cases described below.

When You Are Eligible for a Refund

Within 7 days of your purchase, you can request a full refund if:

  1. You received the wrong item — the skin delivered does not match what you ordered (for example, a different skin, wear, or variant).
  2. A technical issue prevented or broke delivery — for example, the item was not delivered to your Steam account, was delivered incorrectly, or a fault on our side affected your order.

What Is Not Refundable

  • Orders that were correctly delivered and match your purchase, simply because you changed your mind.
  • Issues caused by an incorrect Steam Trade URL, a Steam account that cannot receive trades, or Steam-side trade holds outside our control. (We’ll still help you complete delivery once the issue is resolved.)

How to Request a Refund

  1. Email info@vaultskins.store or use our contact form within 7 days of your purchase.
  2. Include your order number and a short description of the problem (a screenshot helps if the wrong item was delivered).
  3. Our support team will review your request and get back to you as quickly as possible.

How Refunds Are Processed

Approved refunds are returned to your original credit card / payment method. Once approved, please allow a few business days for your bank or card issuer to process the funds back to your account.

Support

If anything goes wrong with your order, please don’t hesitate to reach out — we’re here to help. Contact us at info@vaultskins.store or through the contact form, and we’ll make it right.